Job Title

Division

NeGD

Designation

Technical Business Analyst

No. of Vacancies

01

Project

NSSO – Meri pehchaan

                                                             Overview

The job holder will handle the on-boarding of various services of Central/State departments on MeriPehchaan / DigiLocker and post Go Live will monitor and ensure that services run smoothly on MeriPehchaan / DigiLocker.

The role would include responsibility of day to day monitoring of the MeriPehchaan / DigiLocker services which includes department applications, services and components of MeriPehchaan / DigiLocker and management of partner agencies and other stakeholders and in case of any fault in services he/she has to take up issues with respective stakeholder with a view to restore the services quickly.

He/ She may be used in other projects of Digital India, as and whenever required.

Job Descriptions

On Boarding

• Develop relationship with departments to bring their important services on MeriPehchaan / DigiLocker.
• Coordinate with concerned Government officials and all vendors to make the chosen services Live.
• Sound knowledge of API integration and API testing
• Expertise in FRS and API document creation
• Active participation and play a critical role in Integration end to end activities.

Monitoring

• Interact with quality audit partner to monitor testing bugs and their resolution by the implementing agency
• Bring out regular progress assessment reports with qualitative inputs and flagging off any deviations/issues that would need to be looked into by the higher authorities
• Assist in any other work incidental to the monitoring and implementation of MeriPehchaan / DigiLocker

Support

• Coordinate with different central and state agencies whose applications are integrated with MeriPehchaan / DigiLocker.
• Post delivery of services, keep in touch with departments to resolve any operational issue and endeavor to keep the services up and running
• Develop and manage relationships with integrated departments on MeriPehchaan / DigiLocker in order to better understand the issues in service delivery and take steps to ensure customer delight.
• Ensure that issues/complaints raised through various channels (including social media, Play store etc.) are addressed

Reporting

• Prepare reports, presentations for both internal and external distribution on project progress
• Assess and support on meeting contractual obligations of partner agencies and any other requirements necessary to department applications on MeriPehchaan / DigiLocker
• Maintain adherence to project timelines and ensure quality of output/deliverables
• Provide requisite support for necessary audits (SLA, Security etc.) by third party auditor/s

Required Profile

Essential Qualification

• B.E/ B. Tech/ MCA/ M. Tech and equivalent
• Qualification can be relaxed in case of exceptional candidates

Required Experience

• 2-5 years’ experience in Software Development or Part of Product Delivery Team/Operations, Enterprise-Wide systems integration/implementation projects
• Must have working knowledge of backend architectures, trends, and emerging technologies.
• Knowledge of Application Performance Tools (Kibana, Skywalker etc.) would be preferable
• MS-Office, PHP/Python/Java/C#, Mysql/PostGrace/Oracle, JIRA etc.
• Good Communication skills (Oral and Written)