Job Description: Product Owner

National e-Governance Division (NeGD) | DigiLocker

About the Role

NeGD is looking for a Product Owner to drive the design, development, and continuous improvement of digital products supporting India's e-Governance initiatives. The role serves as the primary link between stakeholders, technical teams, and end-users — translating business needs into clear, actionable requirements and ensuring products are delivered with discipline, quality, and measurable value.

About the Product — DigiLocker

DigiLocker is a flagship initiative under India's Digital India programme, providing citizens with a secure, cloud-based platform to store, access, and share authentic digital documents and certificates issued by government departments and other agencies. It enables verified, tamper-proof e-documents, eliminating dependence on physical paperwork for identity, education, and other essential services. Used by hundreds of millions of citizens, DigiLocker integrates with numerous government and private-sector services for real-time document issuance and verification.

Key Responsibilities & Requirements

1. SDLC & Development Methodologies

• Strong understanding of the Software Development Life Cycle and Agile/Scrum/Kanban/Waterfall methodologies
• Active participation in Agile ceremonies — sprint planning, daily stand-ups, reviews, and retrospectives
• Able to work closely with development and QA teams through planning, execution, testing, and release cycles

2. Project & Documentation Management

• Expertise in end-to-end project management — tracking timelines, identifying cross-team dependencies, risks, and scope trade-offs, and following up to ensure timely delivery
• Skilled in preparing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Product Requirement Documents (PRD), detailed user stories, workflows, and acceptance criteria
• Strong capability in creating clear, stakeholder-ready presentations and status reports
• Acts as the primary point of contact for requirement clarifications throughout development

3. Technical & Architectural Understanding

• Working knowledge of web and mobile application development concepts, RESTful APIs, cloud infrastructure (AWS/Azure/GCP), client-server architecture, data flows, and integration/permissions models
• Familiarity with modern tech stacks to effectively collaborate with engineering teams and make informed product decisions
• Experience with release management of web and mobile applications, including versioning, staged rollouts, and app store/play store release processes
• Must have: working knowledge of using AI tools in product management workflows (e.g., requirement drafting, research synthesis, analytics, and content generation)
• Experience creating user flows and process diagrams using tools such as Draw.io/Diagrams.net, Lucidchart, or similar
• Added bonus: understanding of PKI (Public Key Infrastructure) and cryptography concepts

4. Product Sense & Technology Awareness

• Sound understanding of how modern digital applications are designed, built, and scaled
• Awareness of current technology trends (e.g., AI/ML integration, low-code platforms, microservices, API-first design, DevSecOps) and their applicability to e-Governance products
• Awareness of design principles and design systems, and how they contribute to consistent, user-friendly product experiences

5. Product Analytics

• Hands-on experience with product analytics tools such as Google Analytics 4 (GA4), Mixpanel, or similar platforms
• Ability to track user behavior, define success metrics, measure product performance, and drive data-informed decisions

6. Roadmap & Backlog Management

• Ability to define and maintain a product roadmap aligned with organizational goals
• Own and manage a prioritized, well-defined product backlog with clear acceptance criteria, ensuring items are ready and unambiguous for development teams
• Lead backlog refinement sessions and support sprint planning

7. Stakeholder Engagement & Alignment

• Collaborate with business, government, and functional stakeholders to gather, clarify, and prioritize requirements
• Ensure alignment between stakeholder expectations and delivered functionality
• Communicate progress, scope changes, and functional decisions clearly

8. Quality & Validation

• Support user acceptance testing (UAT), validate delivered features against acceptance criteria, and ensure release readiness
• Identify gaps or inconsistencies and work with teams to resolve them

9. Tools

• JIRA, Confluence, or similar Agile/collaboration platforms
• MS Office (Word, Excel, PowerPoint) for documentation and reporting
• LLM-based tools such as ChatGPT, Claude, or similar for research, drafting, and productivity
• Product and app analytics tools such as GA4, Firebase, and similar platforms

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience) preferred
• 2+ years of relevant experience as a Product Owner, Business Analyst, or similar role in an Agile/technical environment/software development. Overall experience less than 7 years
• location & Work Mode
• Location: Delhi / Noida
• Work Mode: Work from Office

Ideal Candidate Profile

A proactive, detail-oriented professional with strong technical aptitude and excellent communication skills, capable of bridging business and engineering, bringing structure and clarity to ambiguous problem spaces, and translating citizen-service needs into actionable, well-defined product requirements. Prior experience working in the government sector is a plus.