Institute of Banking Personnel Selection (IBPS) has invited online applications for the Common Recruitment Process for Customer Service Associate (CRP-CSA-XVI) for recruitment of 11,403 Customer Service Associates (Clerical Cadre) in participating Public Sector Banks. Online registration runs from 01.08.2026 to 21.08.2026.
Post Details
| Post | Total Vacancies | Scale of Pay |
|---|
| Customer Service Associate (CSA) | 11403 | Basic Rs. 24,050 - 64,480 (plus DA, HRA and other allowances as per rules of the participating bank) |
Vacancies are for the financial year 2027-28 and are indicative, subject to variation based on the business needs of participating banks.
Participating Banks
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab & Sind Bank
- Punjab National Bank
- UCO Bank
- Union Bank of India
Educational Qualification (as on 21.08.2026)
- A Degree (Graduation) in any discipline from a University recognised by the Government of India or any equivalent qualification recognised by the Central Government.
- Candidates must possess a valid Mark-sheet/Degree Certificate as on the day of registration.
- Proficiency in the local language of the State applied for is required (Local Language Proficiency Test - LLPT).
Age Limit (as on 01.08.2026)
Minimum 20 years and Maximum 28 years (born not earlier than 02.08.1998 and not later than 01.08.2006, both dates inclusive).
| Category | Age Relaxation |
|---|
| SC/ST | 5 years |
| OBC (Non-Creamy Layer) | 3 years |
| Persons with Benchmark Disabilities (PwBD) | 10 years |
| Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM) | Actual service + 3 years |
| Widows / Divorced / Legally separated women | Up to 35 years (as per norms) |
Application Fee / Intimation Charges
| Category | Fee |
|---|
| SC/ST/PwBD/ESM/DESM | Rs. 175/- (inclusive of GST) |
| All other candidates | Rs. 850/- (inclusive of GST) |
Examination Pattern
Preliminary Examination
| Test | Questions | Marks | Time |
|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Main Examination
| Test | Questions | Marks | Time |
|---|
| General/Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 40 | 50 | 35 minutes |
| Total | 160 | 200 | 125 minutes |
Important Dates
| Event | Date |
|---|
| Online Registration | 01.08.2026 to 21.08.2026 |
| Payment of Application Fee (Online) | 01.08.2026 to 21.08.2026 |
| Online Examination - Preliminary | October 2026 |
| Online Examination - Main | December 2026 |
| Provisional Allotment | March 2027 |
How to Apply
- Visit the official IBPS website www.ibps.in and open the CRP-CSA-XVI link.
- Complete online registration with valid details and note the registration number and password.
- Upload photograph and signature as per specifications.
- Pay the application fee/intimation charges online.
- Submit the application before 21.08.2026 and take a printout for future reference.
Important Links (Official)